Terms and Conditions

Last updated: 6 July 2026

These are the terms for using Cuenta, the receipt capture service built by We UC Ltd. They are written to be read: short sections, plain words, and the few legal parts that genuinely matter.

1. Who we are and what these terms cover

Cuenta is a receipt capture service operated by We UC Ltd ("We UC", "we", "us" or "our"), a company registered in England and Wales under company number 15200847, with its registered office at Ariadne House, Town Quay, Southampton, SO14 2AQ, United Kingdom. Our VAT registration number is 479947117 (GB479947117).

These terms are a contract between We UC and the business you represent ("you") and cover your use of the Cuenta iPhone app, the Cuenta web app at app.cuenta.so and the cuenta.so website (together, "the service"). By creating an account or using the service you agree to these terms. If you do not agree, do not use the service.

2. The service

Cuenta lets you photograph or upload receipts, extracts their details using AI, and posts them to the Xero organisation you connect as spend money transactions with the receipt image attached. Anything Cuenta is not confident about is flagged for your review before or after posting, with the reason in plain words.

3. Early access

Cuenta is currently in early access. That means the service is under active development: features may change, be withdrawn or break, and access is by invitation and may be limited, suspended or ended at our discretion. During early access the service is provided free of charge and, to the fullest extent permitted by law, as available and as is, without warranties of any kind beyond those expressly stated in these terms.

4. Your account

• You sign in with your Xero account. You are responsible for keeping that sign-in secure and for everything done under your session.
• You must be at least 18 and using Cuenta for business purposes, and you confirm you have authority to accept these terms for the business you represent.
• Tell us promptly at hello@cuenta.so if you believe your account has been accessed without authorisation.

5. Your content and our role

• You own the receipts and other content you upload. You grant us the licence we need to host, process, transmit and display that content for the sole purpose of providing the service.
• AI extraction is assistive and can make mistakes. You are responsible for reviewing what Cuenta posts to your books, and the review flags exist for exactly that purpose.
• Cuenta is software, not a professional adviser. Nothing in the service is accounting, tax or legal advice, and you should take independent advice where you need it.
• You are responsible for ensuring you are entitled to upload the content you upload, and that it does not infringe anyone's rights or any law.

6. Xero

Your use of Xero is governed by your own agreement with Xero, not by these terms. By connecting a Xero organisation you authorise Cuenta to create, update and delete the transactions and attachments the service manages, on your instruction. You can disconnect Xero at any time from within Xero or by signing out of Cuenta, after which we will no longer be able to post to your books.

7. Acceptable use

• Do not use the service for anything unlawful, including uploading content you have no right to hold or process.
• Do not interfere with the service, probe or test its security without our written permission, or attempt to access other customers' data.
• Do not reverse engineer, copy or resell the service except where the law expressly permits it.
• Do not use the service to build a competing product.

8. Fees

The service is free during early access. If we introduce paid plans we will give you at least 30 days' notice, and you will never be charged unless you have expressly agreed a price. If you do not wish to pay, you can stop using the service and export or delete your data.

9. Intellectual property

We UC owns the service, including its software, design and branding, and nothing in these terms transfers that ownership to you. If you send us feedback or suggestions you agree we can use them without restriction or payment, which never includes your business data.

10. Availability and changes

We aim to keep Cuenta available and reliable, but during early access we do not promise any particular level of availability. We may suspend the service for maintenance, security or legal reasons, and we may change or discontinue features. If we decide to discontinue the service entirely we will give you reasonable notice and the opportunity to retrieve your data.

11. Ending this agreement

• You can stop using Cuenta at any time. Sign out, disconnect Xero, and email hello@cuenta.so if you would like your data deleted (see the Privacy Policy for what we retain and for how long).
• We may suspend or end your access if you materially breach these terms, if we are required to by law, or if we discontinue the service, giving you notice where reasonably practicable.
• Sections that by their nature should survive (including sections 5, 9, 12 and 13) survive the end of this agreement.

12. Liability

• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales.
• Subject to that, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss, arising from or in connection with the service.
• Subject to the two points above, our total aggregate liability arising from or in connection with the service in any 12 month period is limited to the greater of £100 and the amounts you paid us for the service in that period.
• You are responsible for your books. Transactions posted by Cuenta are posted on your authority, and reviewing them, including anything Cuenta flags for review, remains your responsibility.

13. General

• These terms, together with the Privacy Policy, are the entire agreement between us about the service and replace any earlier discussions.
• If any part of these terms is found unenforceable, the rest remains in force. If we do not enforce a right straight away, we have not waived it.
• You may not transfer this agreement without our written consent. We may transfer it to a successor of our business on notice to you.
• No one other than you and We UC has any rights under this agreement (Contracts (Rights of Third Parties) Act 1999).
• We may update these terms as the service evolves. If a change is material we will tell you in the app or by email before it takes effect, and continuing to use the service after that is acceptance of the new terms.

14. Governing law

These terms and any dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Questions about these terms: hello@cuenta.so, or by post to We UC Ltd, Ariadne House, Town Quay, Southampton, SO14 2AQ, United Kingdom.